Privacy Policy
A legal disclaimer
Welcome to the Le Valet ® Privacy Policy. Here at Le Valet ® we take your privacy very seriously and are committed to protecting your personal information.
Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal information including our websites and applications, including our Le Valet ® mobile application (“App”). It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.
We keep this privacy policy under regular review and where changes are made we will inform you via our website and/or via email. This Privacy Policy was published on 15th October 2024.
WHO WE ARE
This policy is for and on behalf of LE VALET ® GROUP LIMITED located at 125 Wood Street, London, England EC2V 7 AW, United Kingdom. (“We”). We are registered in England and Wales under company number 13599679, and its Affiliates (together known as the ‘Le Valet ® Group’).
For the purpose of this policy; (a) “Affiliate” shall mean any entity that directly Controls, is Controlled by, or is under common Control with Le Valet ® Group Limited, and (b) “Control” shall mean the beneficial ownership of more than 50% of the issued share capital of a company or the legal power to direct or cause the direction of the management of the company, and “Controls” and “Controlled” shall be interpreted accordingly.
Le Valet ® Group Limited is the controller responsible for our websites and our apps and for processing your personal data for the purposes set out in this privacy policy. From time to time, the relevant Le Valet ® Group company local to you may also be a controller responsible for your personal data for the purposes set out in this privacy policy.
All references in this policy to Le Valet ®, Le Valet ® Motors, Le Valet ® Group Limited, “we”, “us” or “our” and/or to the company (as relevant) shall include Le Valet ® Group Limited and its Affiliates (as defined above), as relevant.
CONTACT DETAILS
If you have any questions about this privacy policy or our privacy practices, please contact our Legal and Compliance team using the following methods:
Postal Address: Legal and Compliance Team, 125 Wood Street, London, England EC2V 7 Email Address: privacy@levalet.com
THE DATA WE COLLECT ABOUT YOU
Personal Data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data: First name, maiden name, last name, username or similar identifier, date of birth and gender.
Contact Data: Billing address, delivery address, email address and telephone numbers.
Financial Data: Bank account and payment card details.
Transaction Data: Details about payments to and from you and other details of products and services you may have purchased from us.
Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug in types and versions, operating system and platform and other technology on the devices you use to access this website.
Profile Data: Username, purchases or orders made by you, your interests, preferences, number of years riding, vehicle identification details (including VIN number), information about your motorcycle such as VIN number, motorcycle make and model, fuel consumption, engine details, range to empty, mileage and next service date, feedback and survey responses.
Usage Data: Information about how you use our website, products and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.
Public sources of data: Information to support website functionality, ensure owner information is accurate with DVLA and to support authentication and/or fraud checks.
Location data: Information about your current location, your planned, saved and undertaken journeys including map of the journey, time taken, miles covered.
We also collect, use and share Aggregated data such as statistical or demographic data for any purpose. Aggregate data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
As a customer of Le Valet ® we will not collect any special categories of information about you without your prior explicit consent (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
HOW WE RECEIVE THIS INFORMATION
We use different methods to collect data from and about you including through direct interactions with Le Valet ®. You may give us your identity, contact and financial data by filling in forms online, by post, on the phone, by registering to use our apps or at our events or factory visitor experience. This includes personal information you provide to us when you:
Apply for our products or services;
Purchase products from us using our online services;
Otherwise contract with us;
Subscribe to our service or publications;
Register an account with us;
Request marketing material to be sent to you;
Enter a competition, promotion or survey;
Attend one of our events and/or conferences;
Share data with us via our websites’ or apps’ social media functions;
Make a request, enquiry or complaint; and
Provide us with feedback or contact us.
Certain services available on our apps, including map services, will make use of Location Data sent from your devices. You can turn off this functionality at any time by turning off the location services settings for our apps on your device. If you use these services, we will process your Location Data for the purposes of providing those services to you and for the purposes of improving our location-based and road traffic-based products and services, including our mapping services. You may stop us collecting such data at any time by turning off the location services settings on your device.
Where you use any of our apps to connect your mobile device to a motorcycle, via Bluetooth connectivity or otherwise, we may collect Profile Data about you and your motorcycle.
Automated Technologies or Interactions: As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns.
Each time you visit one of websites or use our App we will automatically collect personal data about your device (including the type or device, type of browser, operating system), information stored on your device and details of your use of our websites or Apps.
We collect this personal data automatically by using cookies, server logs and other similar technologies. Please see our Cookie Policy for more details.
Le Valet ® Dealers or Distributors: Where you deal with one our dealers or distributors, including where you purchase Le Valet ® products or services, make an enquiry, complaint or request or make a claim (such as a warranty claim), that dealer or distributor will pass your personal data onto us. We will then process your personal data in accordance with this privacy policy.
Other Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources as set out below:
Vehicle and identity related data from independent third party sources such as the DVLA in the United Kingdom;
Advertising networks;
Analytics providers (such as Google based outside the EU);
Device data in order to carry out actions such as adapt screen size to your device;
Credit referencing agencies; and
Search information providers.
Consumer Generated Sources: Any content that you create and then share with us on third party social networks or by uploading it to one of our websites or apps, including the use of third party social network apps such as Facebook. Examples include photos, videos, personal stories, or other similar media or content.
Third Party Social Network Information: Any information that you share publicly on a third party social network or information that is part of your profile on a third party social network (such as Facebook) and that you allow the third party social network to share with us. Examples include your basic account information (e.g. name, email address, gender, birthday, current city, profile picture, user ID, list of friends, etc.) and any other additional information or activities that you permit the third party social network to share.
IF YOU FAIL TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you, such as when you are buying goods and services. In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
HOW WE USE YOUR PERSONAL DATA
Under applicable data protection law, we can only use your personal information if we have a proper reason for doing so (a legal basis for processing). Most commonly, Le Valet ® will use your data in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you;
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
Where we need to comply with a legal obligation; and
Where you have provided your consent.
For the purposes of clarity, a legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.
PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely upon to do so. We have also identified what our legitimate interests are where appropriate.
Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need more details about the specific legal ground we are relying upon to process your personal data.
WHO WE SHARE YOUR PERSONAL INFORMATION WITH
We may routinely share your personal information with the following for the purposes set out in the table above:
Third parties who we use to help provide and deliver our products and/or services, for example to offer finance, insurance, roadside assistance, payment services providers, extended warranties, website services, etc.
Marketing and research agencies who carry out work based on our express instructions such as a specific marketing campaign and/or market research surveys.
Event companies who run and manage sponsored events.
IT providers who provide us systems and services for customer support.
Card Payment Services providers who operate payment platforms.
Logistics and courier companies who transport our products to you.
Website and mobile application development companies, for the purposes of providing (including developing and building), supporting and managing our websites and our App.
Third party marketing companies, including email service providers.
IT hosting companies, including cloud hosting companies, who host our systems, database, website and our App.
Service providers, who provide our online services, such as Google, who provide the map tool on our App* (*Please note that your use of the map tool on our App shall be subject to the Google Privacy Policy at https://www.google.com/policies/privacy/).
Other third parties we may appoint from time to time in order for the purposes of internal business administration only for the purposes set out in the table above.
We require all of our third party processors to respect the security of your personal data and both treat and process it in accordance with the law. In doing so we will only allow third parties to process your personal data as data processors on our behalf where we are satisfied they take appropriate measures to protect your information. Additionally, we impose contractual obligations (such as a data processing agreement) on our third party processors to ensure they process and secure your data lawfully with the appropriate technical and organizational measures in place.
We may also share your personal data with:
Dealers or distributors across our network, for the purposes set out in this privacy policy (e.g. in order to provide products or services to you, for the purpose of providing an after-sales service or where you have registered your interest to purchase a product from us or our dealers);
Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy. Alternatively, we may seek to acquire other business or merge with them;
Law firms who may provide legal advice to us (e.g. where there is a customer dispute);
Tax authorities (such as HMRC in the UK) and customs authorities;
Our website links to third party payment providers who will process payments made on our website;
Your personal data may be shared with other Le Valet ® Affiliates within the Le Valet ® Group for the purposes set out in this privacy policy.
INTERNATIONAL TRANSFERS OF INFORMATION
It may be necessary on certain occasions to share your personal information outside of the European Economic Area (“EEA”) such as:
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With our subsidiary offices located outside the EEA;
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With distributors or dealers located outside the EEA;
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With service providers located outside the EEA;
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If you are based outside the EEA; and
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Where there is an international dimension to the services we are providing to you.
Whenever we do transfer your personal data outside of the EEA, we ensure a degree of protection (as stipulated by law) is afforded to it by ensuring at least one of the following is implemented:
We will only transfer your personal data to countries who by the European Commission have been deemed to provide an adequate level of protection for your personal data;
Where we use certain service providers located outside the EEA, we may use specific contractual clauses approved by the European Commission which give personal data the same protection it has in Europe;
Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield Framework which requires them to provide adequate protection to data transferred between Europe and the US; and
We may rely on one of the derogations for specific situations as set out in Article 49 GDPR.
If you would like further information about data transferred outside the EEA please contact the Le Valet ® Legal and Compliance team using the details at the beginning of this notice.
WHAT WE DO TO KEEP YOUR DATA SECURE
We have appropriate security measures in place to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
Unfortunately, the transmission of information via the internet is not always completely secure despite our reasonable efforts. Whilst we will reasonably protect your personal data, we do not guarantee the security of your data transmitted over the internet; any such transmission, including via our websites or apps, is at your own risk and when we receive your information it will be kept in a secure environment protected by a combination of physical and technical measures such as encryption technologies or authentication systems to prevent any loss, misuse, alteration, disclosure, destruction, theft or unauthorized access.
We have in place procedures to deal with any suspected personal data breach and will notify you accordingly as well as notifying any applicable regulator where we are legally required to do so.
HOW LONG DO WE USE AND KEEP YOUR PERSONAL DATA
We will only retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
YOUR RIGHTS
Under certain circumstances, you have rights under the data protection laws in connection with your personal data. These are the following:
Right of access to your personal data;
Right to request correction of your personal data;
Right of erasure of your personal data;
Right to object to the processing of your personal data;
Right to request the restriction of processing of your personal data;
Right to request transfer of your personal data (data portability); and
Right to object to the processing of your personal data.
If you wish to exercise any of the rights above please email privacy@levalet.com or write to us at Legal and Compliance Team, 25 Wood Street, London, England EC2V 7 AW, United Kingdom.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights) is actioned accordingly. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one calendar month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
In the event you wish to restrict the processing of your personal data for the purposes of (where applicable) email newsletters, service emails and/or general marketing you may use the ‘unsubscribe option’ at the bottom of any of our marketing communications to you. It may take seven (7) working days for your unsubscribe request to be fulfilled.
Deleting Your My Le Valet ® App Account
You can delete your account for the My Le Valet ® App at any time using the settings section of the application. If you delete your account your username, password, motorcycle and any riding data associated with your account will also be permanently deleted from the app and will be unrecoverable. If you wish to reinstate your account you will be required to re-register. Please note that on deletion of your account, Le Valet ® will not delete any of your personal data that it needs to continue to process for the purposes for which that data was originally collected. That includes, for example, sales registration data for warranty and/or service call purposes. If you previously opted in to marketing communications, those preferences will remain in place and you will not be deemed to have opted out of marketing by deleting your account. If you wish to unsubscribe from further marketing communications, please update your preferences here:
COOKIES POLICY
What are cookies?
Cookies are small files which are stored on a user’s computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next.
How to control and delete cookies
Le Valet ® will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by Le Valet ® websites you can do this through your browser settings. The ‘Help’ function within your browser should tell you how.
Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.
Please be aware that restricting cookies may impact on the functionality of Le Valet ® websites.
Cookie Classification
Cookies used on the Le Valet ® website are classified into one of the four categories below:
Strictly Necessary: These cookies are essential to ensure the website works correctly.
Performance: These cookies are used to collect information about how visitors use the Le Valet ® website.
Functionality: Cookies classified as Functionality allow the Le Valet ® website(s) to remember specific information about users in order to improve the experience of visiting the website.
Targeting / Advertising: Cookies classified as Targeting / Advertising are normally third party cookies provided by external organisations that Le Valet ® works with to deliver targeted advertising based on browsing habits.
COOKIES PLACED BY THIRD PARTIES
We also allow third parties to place cookies that fall into the four categories above. For example, like many companies, we use third parties to provide analytics to help us monitor our website traffic. These companies may generate a cookie to capture information about your use of the Site which they then use to compile reports on website activity for us and to provide other related services. These cookies may use a portion of your IP address as an identifier, but this will not be associated with any other data.
We may also use or permit third parties to place cookies through our Site to help us with market research, user demographics, revenue tracking, improving Site functionality and monitoring compliance with our terms and conditions or to provide relevant advertising to you. These third parties may collect information about a user’s online activities over time and across different websites when they use our Site.
We have no access to or control over third party cookies. Our Privacy Policy and this Cookie Statement cover the use of cookies by us only and do not cover the use of cookies by any such third parties.
Within your browser settings, you will have an option to block third party cookies if you wish. However please be aware that blocking these cookies may have an impact on site performance as this will disable the options to watch 3rd party video providers like YouTube, or sharing content from our website on social media platforms like Facebook and Twitter.
Do Not Track
We do not track our visitors over time and across third party websites to provide targeted advertising and therefore the website does not respond to Do Not Track (DNT) signals.
Pixel Tags
We may use pixel tags as part of our online services. Pixel Tags (also called clear GIFs, web beacons, or pixels) are small blocks of code on a webpage that can collect information such as:
The IP (Internet Protocol) address of the device that accessed the page containing the tag
The URL (Uniform Resource Locator) of the page on which the pixel tag appears
The time the page containing the pixel tag was viewed
The type of browser that fetched the pixel tag
The identification number of any cookie on the computer previously placed by that server
E-mail tracking
When corresponding with you via HTML capable e-mail, we may use ‘format sensing’ technology, which allows pixel tags to let us know whether you received and opened our e-mail.
We may use unique hyperlinks in e-mails we send to you; this is to see if e-mails have been opened and responded to.
Last updated 15 September 2025 12:00
Terms of Use
LE VALET ONLINE (WEBSITE & APP) TERMS AND CONDITIONS OF USE
These terms of your use apply to your use of our website, https://www.levalet.com/ (“Website”) and our Le Valet mobile application (“App”) (together known as the “Sites”).
BY USING OUR WEBSITE OR DOWNLOADING OUR APP, YOU CONFIRM THAT YOU ACCEPT THESE TERMS OF USE AND THAT YOU AGREE TO COMPLY WITH THEM. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE OUR WEBSITE OR DOWNLOAD OUR APP.
The Sites are operated by LE VALET GROUP LIMITED located at 125 Wood Street, London, England EC2V 7 AW United Kingdom (“We”). We are registered in England and Wales under company number 13599679. We licence you to use our App and/or our Website, as permitted in these terms of use. To contact us about these terms and conditions, please email privacy@levalet.com. Our privacy policy, available at www.levalet.com/privacy-policies/, will also apply to your use of our Sites.
We may amend these terms from time to time. Every time you wish to use our Sites, please check these terms regularly to ensure that you understand the terms that apply at that time. We may also update and change our Sites including content on our Sites and products available for sale on our Sites from time to time without notice, including to discontinue models, parts, accessories, clothing and other items or change specifications.
Our Sites are made available free of charge.
We do not guarantee that our Sites, or any content on our Sites, will always be available or be uninterrupted. We may suspend, withdraw or restrict the availability of any or all parts of our Sites for business or operational reasons. Our Sites may be unavailable from time to time due to mechanical, telecommunication, software, hardware and third-party failures. We cannot predict or control when such downtime may occur nor control the duration of such downtime.
You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and that they comply with them.
The content on our Sites is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Sites.
Although we make reasonable efforts to update the information on our Sites, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date. In particular, we are not responsible for misprints, out-of-date information, technical or pricing inaccuracies, typographical or other errors appearing on our Sites.
Please note that this Website contains images of Motorbikes that feature accessories and this may or may not be stated. We take no responsibility for any misunderstanding of any standard specification that this may cause.
The App System Requirements and Updates
Where you are using the App, the ways in which you can use the App and related documentation may also be controlled by the relevant appstore’s rules and policies (which may be Google or Apple) (“Appstore Rules”). More specifically, please note that your use of the map tool on our App shall be subject to: (1) the Google Privacy Policy at https://www.google.com/policies/privacy/; and (2) Google Maps/Google Earth Additional Terms of Service at https://maps.google.com/help/terms_maps.html.
In the event of any conflict or inconsistency between these terms of use and the Appstore Rules, the Appstore Rules shall prevail.
Please refer to the relevant pages on our Website available at www.levalet.com/privacy-policies for further information about the App, including its functionality and compatible devices that have had their core functionality tested with the Le Valet connectivity module.
We are giving you personally the right to use the App as set out above. You may not otherwise transfer the App to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you must remove the App from it.
From time to time we may automatically update the App and change the service available on the App to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively, we may ask you to update the App for these reasons.
If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App and the services available on the App.
If you download or stream the App onto any phone or other device not owned by you, you must have the owner’s permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.
By using the App, you agree to us collecting and using technical information about the devices you use the App on and related software, hardware and peripherals to improve our products and to provide any Services to you. To the extent that we collect and use personal data, please see our privacy policy available at www.levalet.com/privacy-policies/
Licence Restrictions
You agree that you will:
Comply with all applicable laws in relation to your use of the Sites;
Not rent, lease, sub-license, loan, provide, or otherwise make available the Sites in any form, in whole or in part to any person without prior written consent from us;
Not copy the Sites, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security or as otherwise set out in these terms;
Not translate, merge, adapt, vary, alter or modify the whole or any part of the Sites nor permit the Sites or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the Sites on devices as permitted in these terms;
Not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the Sites nor attempt to do any such things, except to the extent that such actions cannot be prohibited under sections 50B and 296A of the Copyright, Designs and Patents Act 1988.
You must keep your account details safe
If you choose, or you are provided with, a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
If you know or suspect that anyone other than you knows your username or password, you must promptly notify us by emailing us at privacy@levalet.com.
How you may use material on our Sites
We are the owner or the licensee of the App and all textual, graphical and other content appearing on the Sites. Those materials are protected by copyright laws and treaties around the world. All such rights are reserved. You have no intellectual property rights in, or to, the Sites or the content on the Sites other than the right to use them in accordance with these terms.
You may view, copy, print and use content contained on our Sites solely for your own personal use and provided that: (1) it is used for informational and non-commercial purposes only; (2) you must not modify the paper or digital copies of any materials you have printed off or downloaded in any way; and (3) you must not use or copy any photographs, video or audio sequences or graphics separate from any accompanying text.
Our status and that of our identified contributors as the authors of content on our Sites must always be acknowledged.
If you print off, copy or download any part of our Sites in breach of these terms of use, your right to use our Sites will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Third party websites
Where our Sites contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.
You may link to our Website home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our Website in any website that is not owned by you. Our Website must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website in which you are linking must comply in all respects with the content standards set out below.
User-Generated Content
Our Sites may include information and materials uploaded by other users of Our Sites. This information and these materials have not been verified or approved by us. The views expressed by other users on our Sites do not represent our views or values.
Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must ensure that your content:
Is accurate where it states facts, and genuinely held where it states opinions;
Complies with the law applicable in England and Wales and in any country from which it is posted;
Is not defamatory, likely to deceive any person, obscene, threatening, abusive, offensive, hateful or inflammatory;
Does not promote sexually explicit material, violence, discrimination, illegal activity;
Does not infringe any intellectual property right of another person;
Does not breach any legal duty owned to a third party, such as a duty of confidence;
Does not impersonate any person, or misrepresent your identity or affiliation with any person;
Does not advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse; or
Does not contain any advertising or promote any services or web links to other sites.
You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty. We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out above.
Should you use our Sites to send any feedback, comments or enquiries, such as ideas, comments, suggestions or questions (“User Content”), such User Content shall be considered to be non-confidential and non-proprietary and You shall retain ownership rights in your content, but you hereby grant us a licence to reproduce, use, store, disclose and distribute and make available to third parties such User Content without limitation.
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
You are solely responsible for securing and backing up your content.
Safe Riding
Photography and video used within our Sites shows Le Valet motorcycles being used by expert professional riders in protective gear under professionally controlled, closed course conditions. We do not endorse or encourage stunts, tricks or any form of irresponsible riding.
The Motorcycles shown in our videos are street legal motorcycles with light off-road capability. Light off-road use includes use on unpaved, dirt or gravel roads, but does not include riding on motocross course, any off-road competition or riding off-road with pillion. Light off-road use does not include jumping the motorcycles or riding over obstacles. The stunts or tricks shown in our photos and videos should not be attempted at home.
At Le Valet we want every ride to be safe and enjoyable. Always ride safely, defensively and within the limits of the law. Always ride within your ability, take riding skills courses and wear protective gear. Never ride under the influence of alcohol or drugs. Always wear an approved helmet, eye protection and appropriate protective clothing and always insist that any passenger does the same.
Study your owner’s manual and inspect your Le Valet Motorcycle before riding.
Our App may be used in a way to provide you with directions during your journey. In the event that you wish to use that feature of our App, you should not use our App or the My Le Valet Connectivity System in a way that might distract you while riding.
You should not use any of the other features on our App, or use our App for any other purpose, while riding.
You should never use our Website while riding.
Le Valet shall have no responsibility to you or to any third party as a result of your riding in a way which does not comply with any of the provision of this section (Safe Riding).
Our responsibility for loss or damage suffered by you
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and Conditions of Supply, provided to you when you purchase products on our Sites.
We only provide our Sites for domestic and private use. You agree not to use our Sites for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.
Territory
All information on our Sites relates to the UK market. It may be accessed by users internationally but users must note that some products, programs and services may not be available in your country due to market, technical or legislative constraints.
Motorcycle and accessory specifications may vary from country to country. The specifications shown on our UK Sites relate to the UK only. Note that many countries prohibit the importation, registration and/or use of vehicles and accessories not built originally to meet that country’s specification. Consult your local dealer for model, accessories and clothing availability.
Security
We do not guarantee that our Sites will be secure or free from bugs or viruses.
You are responsible for configuring your device, information technology, computer programs and platform to access our Sites. You should use your own virus protection software.
You must not misuse our Sites by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorized access to our Sites, the server on which our Sites are stored or any server, computer or database connected to our Sites. You must not attack our Sites via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Sites will cease immediately.
Please be aware that internet transmissions are never completely private or secure and that any message or information you send using the Sites may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.
Parts and Accessories
We recommend only using genuine Le Valet branded parts and accessories on Le Valet Motorcycles and these should be fitted only by an authorised Le Valet dealer. We do not accept any liability whatsoever for defects caused by the fitting of non-approved parts, accessories or conversions, or by the fitting of any approved parts, accessories or conversions by non-approved personnel. The fitting of non-approved parts, accessories or conversions, or the fitting of approved parts, accessories or conversions by a dealer who is not an authorised Le Valet dealer, may affect the handling, stability or other aspects of the motorcycle’s operation, which may result in an accident causing serious injury or death. In particular, it is extremely hazardous to fit or replace parts or accessories whose fitting requires the dismantling of or addition to either the electrical or fuel systems.
Termination
If we end your rights to use the Sites:
You must stop all activities authorised by these terms, including your use of the Sites;
You must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this.
We may remotely access your devices and remove the App from them and cease providing you with access to the services available via the App.
Applicable Law and Jurisdiction
These terms of use, their subject matter and formation (and any non-contractual disputes or claims) are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.
Alternative Dispute Resolution
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact your local Trading Standards Services which can be found at https://www.tradingstandards.uk/consumers/support-advice. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform which can be found at https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.
